Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting
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Duration: 2h 7m | Video: h264, 1280x720 | Audio: AAC, 44100 Hz, 2 Ch | 988 MB
Genre: eLearning | Language: English | Skill Level: Beginner
Help desk administrators often find themselves answering the same kinds of questions from end users on a regular basis. In this course, review information that can help empower end users to solve beginner-level IT issues. Explore tips for setting up and configuring mobile devices, setting up Wi-Fi, and dealing with malware and other security threats. Plus, the course covers power management tools and best practices, basic troubleshooting strategies, and more.
This course was recorded and produced by Total Seminars. We're pleased to host this training in our library.
Topics include:
Setting up and configuring mobile devicesPersonalizing tabletsConfiguring network and internet connectivityDifferent options for high-speed internet capabilityLocal computer security threatsComputer maintenance and managementComputer troubleshooting and problem solving
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